Answer common questions
Prices, stock, opening hours, delivery areas, how to pay with M-Pesa. Your AI Agent answers the questions your team gets every day, using only the information you have approved.
AI Agents & Integration
An AI Agent that answers your customers on WhatsApp, day and night.
Your customers already message you on WhatsApp, often late at night or while your team is busy. We set up an AI Agent trained on your products, prices and policies that replies straight away, asks the right questions to spot serious buyers, and passes them to a person on your team. Where it helps, we also connect it to the tools you already use, so information moves on its own instead of being re-typed.
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For example
Picture a furniture shop in Nairobi. At 10pm a customer sends a photo of a sofa and asks, "How much, and do you deliver to Kitengela?" The AI Agent replies with the price and delivery options, asks when they need it and how they would like to pay, and in the morning your sales team finds a ready-to-close lead instead of an unanswered message.
What we do
How AI Agents & Integration works for you.
Qualify leads
It asks what the customer needs, where they are and when they want it, so when a lead reaches your team you already know whether it is a serious buyer.
Hand over to a person
When a question needs a human, such as a custom order, a complaint or a big quote, the AI Agent passes the conversation to your team with the details already collected.
Connect your tools
We link the AI Agent and your other tools, such as Google Sheets, your POS, your accounting software or M-Pesa records, so enquiries, orders and customer details land where your team needs them.
What you get
What we hand over.
Every project is scoped around your business, but this is what you can expect.
- An AI Agent on your WhatsApp Business number, trained on your products, prices and common questions
- Clear rules for what it answers, what it asks, and when it hands over to your team
- A simple way for your team to see conversations and pick up qualified leads
- Connections to the tools you already use, where they save your team time
- A walkthrough for your team and a short guide for updating prices and answers
- Support after launch while we fine-tune answers based on real conversations
Problems it solves
Where AI Agents & Integration fits.
Solution
Answer every customer on WhatsApp, 24/7
Customers message at 10pm asking about prices, stock and delivery. By morning, some have already bought elsewhere.
An AI Agent trained on your products and prices replies straight away, qualifies the lead and hands serious buyers to your team.
How it worksQuestions
About AI Agents & Integration.
Will customers know they are talking to an AI Agent?
We recommend being open about it. Most customers care more about getting a quick, correct answer than who sends it, and the AI Agent can always hand them to a person on your team.
What if the AI Agent gets a question it cannot answer?
It is set up to answer only from the information you give it. When it is unsure, or the question needs a human, it says so and passes the conversation to your team instead of guessing.
Do we need to change the tools we already use?
No. We work with what you have, such as WhatsApp Business, Google Sheets, your POS or your accounting software, and only suggest changes where they make a real difference.
Let's talk
Wondering if AI Agents & Integration fits your business?
Tell us how you work today. We'll talk it through and tell you honestly what would help.